Privacy Policy for Laserreach

Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, phone number, and billing details
• Usage Data: How you interact with our service, features used, and time spent
• Technical Data: IP address, browser type, device information
• Communication Data: Messages, feedback, and support requests
• Website Visitor Tracking Data: Page URLs viewed, event types, timestamps, referrers, campaign parameters, and pseudonymous identifiers (for example cookies/client IDs)
• Form Submission Data: Form field names and values submitted on tracked forms, plus form metadata; we block or redact known sensitive categories such as passwords, payment-card fields, and government ID fields

Cross-Customer Enrichment Network

To improve identity resolution and signal quality over time, we maintain a cross-customer enrichment network that uses privacy-preserving keys (including hashed identifiers) and aggregate usage statistics across customer environments.

• Used to improve company/person matching confidence and reduce low-quality traffic attribution.
• Designed for enrichment and analytics, not for exposing one customer's raw account data to another customer.
• May use de-identified aggregates derived from visitor events, page interactions, and normalized identity signals.

Google API Services

Laserreach's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

How We Use Your Information

• To provide and maintain our service
• To process your transactions
• To send you important updates and notifications
• To improve our service and user experience
• To respond to your requests and provide support
• To comply with legal obligations
• To power identity resolution, attribution, and intent scoring features
• To improve our matching and enrichment systems across time using aggregated/de-identified signal patterns

Customer Responsibilities for Tracking and Outreach

Customers are responsible for configuring legally compliant notices, consent collection, lawful processing bases, and suppression preferences for their jurisdictions and use cases (including telemarketing and email outreach rules where applicable).

Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication measures
• Secure data storage practices

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Export your data