Configure a Twilio voice assistant
Attach a Twilio number, set the Laserreach webhooks, and place a test call.
Add the number and credentials
Create a Twilio account and purchase a phone number. In Laserreach, open the assistant’s Phone Settings. Add the phone number with its country code, then add the Twilio Account SID and Auth Token.
Configure Twilio
Open the active number in Twilio. Set the voice webhook to:
https://api.laserreach.com/twiml
Use HTTP POST. For SMS and WhatsApp, set the messaging webhook to:
https://api.laserreach.com/sms
Save the number configuration and confirm that Twilio billing is active.
Test both directions
Call the Twilio number and ask several realistic questions. Then use Make Outbound Twilio Call in Phone Settings to call a number you control. Confirm the introduction, response time, transfer or booking behavior, and end-of-call behavior before sharing the number publicly.
Keep the Twilio Auth Token private. Do not show it in a recording or paste it into a chat.