Connect an assistant to external actions

Laserreach assistants can work with connected tools and external systems.

For new work, use the integration shown in the current assistant settings, a scoped Laserreach external-agent token, MCP, or an approved API connector. Common uses include CRM lookup, calendar booking, spreadsheet updates, ticket creation, and retrieving account-specific information.

Give each integration only the credentials and actions it needs. Test read actions before writes. Keep approval enabled for sensitive external changes until the action is predictable. Never place API keys in the assistant’s prompt or knowledge base.